Contacts
Get in Touch with My Naughty Haven
If you have any questions regarding our products, delivery, returns, or need assistance choosing intimate toys, we are here to help.
Due to the nature of the products offered, we handle customer inquiries in written form (via chat or email) to ensure maximum discretion and accuracy of the provided information.
We respond within 24 hours on business days.
Contact Options
💬 Live Chat
Available in the bottom right corner of the website.
📩 Contact Form
Use the form and we will get back to you as soon as possible.
📧 Email:
mynaughtyhaven@outlook.com
Please do not send sensitive personal information via chat or email.
Discretion & Privacy
All orders are shipped in completely neutral packaging without any indication of the contents.
Your confidentiality and comfort are our priority.
Company Information
Trade Name: KOVACHEVI SPECTRUM LTD
Company Registration Number: 208554441
VAT Number: BG208554441
Registered Address:
Bulgaria, Sofia, Suhata Reka Qtr., Bl. 86, Entr. A, Fl. 7, Apt. 18
Supervisory Authority
Commission for Consumer Protection (CCP)
Central Office
Address: 1 Vrabcha Str., floors 3, 4, and 5, Sofia 1000, Bulgaria
Hotline: 0700 111 22
Working Hours: 09:00 AM – 05:30 PM (EET)
Official Website: https://kzp.bg
Online Complaint Form: https://kzp.bg/podavane-na-zhalba
Our products are intended strictly for adults (18+). We encourage responsible and informed use of all items offered in our store.
FAQ
Can I modify or cancel my order after placing it?
Orders are processed quickly. Modifications or cancellations are possible only within 1 hour of purchase.
What should I do if my sex toy is not working or charging properly?
Check the manual and charging port first. If the issue persists, contact our support team with your order number for assistance.
Is it safe to create an account and store my details on your website?
Yes. We use advanced SSL encryption and follow strict data protection protocols. Creating an account helps you track orders and speeds up future purchases.